Shipping & Returns
Shipping Policy
Welcome to our Shipping Policy! Here at There's a Promise, we prioritize timely and safe delivery of our books to ignite the imaginations of children. We ensure that all packages are carefully prepared to reach you in perfect condition. For your convenience, we have included taxes and shipping in the cost of your purchase.
We encourage you to reach out if you have any questions or need assistance. Your journey into the world of inspiring stories starts with us, and we want to make it as smooth as possible!
Return Policy
Thank you for shopping with us.
Due to the nature of our products, all book sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed and shipped. Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If you receive a book that is damaged during shipping or if you receive the wrong item,
please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Photos showing the damage or incorrect item
After reviewing your claim, we may provide a replacement copy or another appropriate resolution.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been processed, it cannot be canceled.
Contact Us
For questions regarding your order, please contact:
Email: cherie@theresapromise.com
Phone: 240-334-7474
By placing an order through our website, you acknowledge and agree to this No Returns & Refunds Policy